Petrol Bunks: Do You Know About These Free Services Available to You?

Petrol bunks are commonly associated with refueling vehicles, especially during emergencies or urgent situations. However, many people are unaware of certain essential services offered for free at these facilities. It is important for motorists to be informed about these benefits. Let’s explore what they are:

Quality and Quantity Check:
If you have doubts about the quality of the petrol or diesel you are purchasing, you can request a filter paper test right at the petrol bunk, which is provided free of charge. Similarly, if you have concerns about the quantity of fuel dispensed, it can also be verified at no cost. Petrol bunk staff are not permitted to refuse these checks.

First Aid Kit:
Road accidents can occur anywhere. In case of an emergency, a first aid kit is essential to help the injured. Petrol bunks are required to provide a first aid kit free of charge if requested. This facility should be available at every petrol bunk.

Emergency Phone Calls:
During emergencies, petrol bunks offer the facility to make phone calls. Whether it is to inform relatives of accident victims or to make urgent calls, this service can be used without any charge.

Restrooms:
Finding clean toilets during travel can be particularly difficult for women. Petrol bunks provide restroom facilities that can be used free of charge. Even non-customers are allowed to use these toilets.

Drinking Water:
Every petrol bunk should provide clean drinking water free of cost. You can either drink water on the spot or fill your own bottles.

Free Air:
Charging for filling air in tires is illegal. Air filling services are free at all petrol bunks. If charges are demanded, complaints can be made to the petrol bunk management or the relevant authorities.

If petrol bunk staff fail to provide these free services or demand payment for them, consumers can lodge complaints with the concerned petroleum company or the District Collector. The toll-free numbers for reporting issues are:

Indian Oil Corporation Limited (IOCL): 1800-2333-555

Hindustan Petroleum Corporation Limited (HPCL): 1800-2333-555

Bharat Petroleum Corporation Limited (BPCL): 1800-22-4344

Complaints can also be registered through the respective company websites.